Return and Refund Policy
Return and Refund Policy
Thank you for shopping with us. We aim to ensure that your shopping experience is seamless and satisfactory. Below are the terms and conditions for returns and refunds. This policy applies exclusively to customers in the United Kingdom.
Return Conditions
We have a 30-day return policy, meaning you can request a return within 30 days of receiving your item.
Return Eligibility
To qualify for a return:
The item must be in the same condition as received: unworn, unused, with original tags, and in its original packaging.
Proof of purchase (receipt or order confirmation) must be provided.
How to Start a Return
Contact us at info@aura-deals.shop with your order details and reason for the return.
If your return is approved, we will provide you with:
Instructions on how and where to send your package.
Please note: Items sent back without prior approval will not be accepted.
Damaged or Incorrect Items
We recommend inspecting your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately. We will resolve the issue by offering a replacement or refund.
Return Process
Once we receive and inspect the returned item, we will notify you of the approval status of your return.
Approved refunds will be processed, and a credit will be issued to your original payment method within 10 business days.
Shipping Costs
The customer is responsible for return shipping costs unless the item is defective or incorrect.
Exchanges
To exchange an item, please:
Return the original item following the steps outlined above.
Place a new order for the replacement item once the return is approved.
Return Policy Additions
Return Method: Email
Currency: GBP - The amount will automatically be converted into the customer’s local currency
Return Label: Customer’s responsibility
Restocking Fee: No cost
Contact Information
For questions about your return or refund, please reach out to us at info@aura-deals.shop