Not at the moment, we sell exclusively online.

We work with various suppliers. They alone handle the design of the items.

Auradeals only handles the resale of the items.

Once your order has been shipped, you will receive a shipping confirmation email containing the carrier details and tracking number.

You can then go to the carrier's website, enter your tracking number and check the progress of your order.

You can also track your order on our website in the: Tracking Order Page .

If you need to update your order details (e.g., delivery address), please contact us as soon as possible. Changes can only be made before the order has been processed. Once shipped, we cannot guarantee modifications.

Unfortunately, once the order is placed, you no longer have the possibility to modify it.

However, you can contact our customer service who can modify it for you if it has not yet been sent.

Once your package has been prepared by us, it is handed over to the carrier who is responsible for delivering it to your home or to a pickup point.

At Auradeals, we prepare your packages with care but despite all our efforts, sometimes the package may be damaged during transport.

It is therefore necessary to check in the presence of the delivery person the condition of the package (if the package is damaged or shows any abnormal traces) as well as the condition of your order (if the lighting fixture or lamp is broken, scratched, damaged, non-compliant or incomplete).

In all cases, you must note on the delivery note the observation you made during the verification and/or refuse the goods.

Subsequently, we invite you to contact us quickly to inform us of your situation by email at info@aura-deals.shop

We do everything possible to ensure that your order is impeccable when you receive it.

In case of error on the order, our customer service is at your disposal by email at info@aura-deals.shop to find a solution with you.

Need information or advice about our lighting fixtures? Contact customer service directly by email at info@aura-deals.shop. We will be delighted to assist you with your purchases!

Yes, the items need to be assembled. Assembly instructions are included in the package upon delivery.

If this is not the case, immediately contact our customer support to receive it by email.

All orders are processed within 1 to 2 business days (Monday to Saturday) after payment confirmation.

Delivery typically takes 4-10 business days (Monday to Saturday).

You can expect your order to arrive within 5-12 business days from the time of placing it.

We currently deliver to United Kingdom. We are working on expanding our services to include other destinations in the future.

If you ordered several lighting fixtures, don't worry. You should receive the rest of your order shortly.

However, if an item is missing or if your product arrived damaged or broken, please contact our customer service quickly by email (info@aura-deals.shop) who will help you resolve your issue.

We recommend inspecting your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately. We will resolve the issue by offering a replacement or refund.

Our recommendations upon receipt of your order:

Open the package and check the product before signing the delivery note, whether paper or electronic. Refuse the package if the delivery person does not allow you to check it.

Refuse any damaged product and note on the delivery note "Refused due to damage".

The mentions "subject to unpacking" or "packaging in good condition" are not valid in case of dispute. Refuse any product that does not conform to your order (model, color, size).

No claim will be accepted if these recommendations are not followed.

If you accepted the package despite a disagreement with the delivery person, or if the package was delivered to a third party who did not open it and consequently, if the product has an anomaly (breakage, model or color different from the one ordered), you must send us an email at info@aura-deals.shop accompanied by photos of the damage within 72 hours maximum from the date of receipt.

You have 30 days to exercise your right of withdrawal. This protection is valid from the day you received your order.
Once this deadline has passed, we will no longer be able to accept a refund.

Once your refund request is accepted, you must return your order in its original packaging. The product having been accepted as compliant, the return costs are the buyer's responsibility.

Contact us at info@aura-deals.shop with your order details and reason for the return.

We have a 30-day return policy, meaning you can request a return within 30 days of receiving your item.

Valid promotional codes are those provided by Auradeals. Any promotional code you find on the internet will not work.

Promotional codes cannot be provided upon simple request. They are transmitted in very specific cases

We offer the following payment options for your convenience:

• VISA
• Mastercard
• Maestro
• American Express
• Discover
• Apple Pay
• Google Pay

All transactions are securely processed and encrypted. You will receive a confirmation email once your payment is successfully completed.

All payments are processed through secure payment systems. Your payment information is encrypted during transmission and is not stored on our servers.

If you experience any issues with your payment or have questions regarding your payment, please contact our customer service.

Need information, advice or an opinion on a product? Contact customer service directly by email at info@aura-deals.shop. We will be delighted to assist you with your purchases!

For any collaboration requests, you can contact us by email at info@aura-deals.shop! We will be delighted to study your proposals.